FREQUENTLY ASKED QUESTIONs

South African plugs work on a 230V (50Hz) electrical system. International plug adapters are available in all rooms.

Yes, air-conditioning is available throughout the townhouse and bedrooms.

We do have cots available for children at no charge.

Our official check-in time is from 2pm and our checkout time is 11am. Where possible we will try and accommodate requests for earlier or later room access.

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Yes. Pricing and further details are available on request from our team.

All our spaces are non-smoking and smoking is not allowed in any of our public areas.

Unfortunately, with the exception of a trained assistance dog, we don't allow pets to stay at our townhouse.

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We accept all major credit cards.

Yes, full prepayment can be made by EFT.

Stellenbosch is a year-round destination and the weather alternates between 15°C and 30°C throughout the year.

Rates are per night and include luxury accommodation, full breakfast in the comfort of your townhouse kitchen, a stocked pantry and fridge, selection of wines and drinks, hot and cold beverages, grocery shopping, and laundry service.

Meals other than breakfast, dry cleaning, unique experiences, airport transfers, babysitting, and any staff gratuities.

Absolutely. Please advise our reservations team of any dietary requirements or preferences when making your booking.

We do accommodate special dietary requirements and special requests. Please ensure to advise us of these prior to your arrival to ensure we meet your needs.

Rates are per night and include luxury accommodation, full breakfast in the comfort of your townhouse kitchen, a stocked pantry and fridge, selection of wines and drinks, hot and cold beverages, grocery shopping, and laundry service.

Meals other than breakfast, dry cleaning, unique experiences, airport transfers, babysitting, and any staff gratuities.

We accept all major credit cards.

Yes, full prepayment can be made by EFT.

All our spaces are non-smoking and smoking is not allowed in any of our public areas.

Cancellation made by two days prior to the booked date won’t be charged.

Cancellation on the previous day: 20% of room charge.

Cancellation on the day: 100% of room charge.

No-show: 100% of room charge.

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Unfortunately, with the exception of a trained assistance dog, we don't allow pets to stay at our townhouse.

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Yes. Pricing and further details are available on request from our team.

Our official check-in time is from 2pm and our checkout time is 11am. Where possible we will try and accommodate requests for earlier or later room access.

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Yes, air-conditioning is available throughout the townhouse and bedrooms.

High-speed Internet / WI-FI Internet is available throughout the townhouse.

All areas of the townhouse have electricity during loadshedding.

We do accommodate special dietary requirements and special requests. Please ensure to advise us of these prior to your arrival to ensure we meet your needs.

Rates are per night and include luxury accommodation, full breakfast in the comfort of your townhouse kitchen, a stocked pantry and fridge, selection of wines and drinks, hot and cold beverages, grocery shopping, and laundry service.

Meals other than breakfast, dry cleaning, unique experiences, airport transfers, babysitting, and any staff gratuities.

Cape Town International Airport is located a 30-minute drive from the townhouse. Direct flights serve destinations in Europe, Asia and the United States.

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Our team will happily arrange transfers to the airport, or other onward destinations, as well as assisting with online check-in and additional bookings.

Having your own vehicle is not essential to enjoy Stellenbosch. There are various shuttles, transfers and day tour operators we can recommend. You have a multitude of designer boutiques, restaurants, art galleries, museums, wine bars, and mountain trails right on your doorstep.

Meals other than breakfast, dry cleaning, unique experiences, airport transfers, babysitting, and any staff gratuities.

Yes - your townhouse has its own secure garage.